Terms & Conditions

1. Introduction

SHOP GROS is a marketplace whose objective is to enable manufacturers, wholesalers (hereinafter referred to as the "Sellers") to sell their products to professional Buyers (hereinafter referred to as the "Buyers") on the site SHOPGROS.COM.

The Marketplace is accessible to Sellers and Buyers on the website www.shopgros.com (hereinafter referred to as the “Website”).
Buyers: all people with a professional activity who have a Siret number and who have previously created a Buyer account on the Site.

Sellers: All manufacturers or wholesalers in various fields who have previously registered and validated by the website.
Sellers offer products on the site (hereinafter the "Products"). The Marketplace Shop Gros easy transactions between the buyer and the seller and he acts as an intermediary, but he is in no way a reseller of the products on the site.

2. Object

This document establishes the General Conditions of Sale between Shop Gros, the Seller and the Buyer is applicable at the time of the opening of an account, from the placing of the order until the delivery (each Seller has its own General Conditions of Sale, the Buyer must consult them before any purchase.) . The General Conditions of Sale apply, without restriction or reservation, to all sales of the products offered on Shop Gros. During a sale, a sales contract is formed between the Buyer, the Seller and Shop Gros.

3. Registration and Purchase of Items

Account opening is free for both parties. The seller will simply have to pay the credit card fees of 1.2% of the orders received. 

- Seller

When registering, the Seller undertakes and declares that all the information provided is true and accurate. To register, you must follow the following procedure by clicking on Become a seller. A registration form appears on which the Seller must provide the following information:

- Company Name
- Address
- E-mail
- phone number
– Intra-community VAT number or Siret number
- Password
– First and last name of the main contact
– Fields of activity, etc.

Once registered, the Seller is the only one authorized to use his account using the username and password created when registering on the Site. 

The Seller is 100% responsible for all products, photos, color, size, delivery, exchange, qualities, etc.

The products offered for sale on Shopgros.com must be genuine. The sale of counterfeit products is strictly prohibited. Failure to comply with this policy may result in the loss of your selling rights. The products concerning be deleted immediate.

- Buyer

Opening the account does not require any purchase. When registering, the Buyer undertakes and declares that all the information provided is true and accurate. To register, you must follow the following procedure by clicking on Register (Become a Buyer). A registration form appears on which the Buyer must provide the following information:

- Company Name
- Address
- E-mail
- phone number
– Intra-community VAT number or Siret number
- Password
– First and last name of the main contact
– Fields of activity, etc.

Once registered, the Buyer alone is authorized to use his account using the username and password created when registering on the Site. By using this marketplace and placing orders on it, the buyer agrees to use this marketplace only to place legally valid orders. Do not place false or fraudulent orders. The Buyer and Seller undertake to update as soon as possible the information provided when registering on the Marketplace. In the event that the Buyer and Seller provide information that is incorrect, incomplete or in violation of the provisions of this article, Shop Gros shall be entitled to suspend or terminate the account without delay.

4. Ordering.

The Buyer places his order on the Marketplace by respecting the procedure provided for and explained by the Marketplace. Once the order has been placed, the Buyer receives a confirmation email.

5. Payment

Payment is made in euros at the Buyer's choice by credit card and goes directly to our account.

We will be responsible for paying our vendors.

6. Delivery

Delivery takes 1-4 days, depends on each store seller and their conditions.

7. Complaint

Before validating his order, the Buyer is advised to know the return conditions of the seller to whom he places his order. Return terms and conditions vary from Seller to Seller. In the event of delivery delays, partially delivered products, defective or non-compliant products sold by Sellers, the Buyer must contact the Seller and Shop Gros within 48 hours. Any anomaly resulting from clumsiness or a false move by the Buyer cannot be attributed to the Seller. All defective products will be returned to the Seller and only the latter will be able to resolve disputes according to these own conditions of sale. The buyer must ensure that he is familiar with the different delivery and return policies of each Seller.

8. Returns and Refunds

The Buyer must immediately contact the Seller and Shop Gros within 48 hours for all product returns, we will be able to issue you a refund. Exceeded 48 hours, the Buyer must contact the Seller and the latter will be able to guide you on the steps to follow for a refund according to its refund return conditions. The Products must be returned to the Seller at the address indicated on the document attached to the delivery. The return costs and the risks associated with the return of the Products will be borne by the Seller according to the seller's return and exchange conditions.

9. Prizes

The prices are indicated in euros, excluding taxes and delivery costs. Delivery costs are calculated according to the weight, the size of the package, its destination and the shipping method chosen by the Buyer.

10. Newsletter

The buyer will receive Newsletters from the site in order to be informed of offers, promotions, news, the buyer can unsubscribe at any time in the link provided for this purpose.

11. Intellectual Property

All the elements contained (texts, logos, images, icons, sound elements, software, etc.) are exclusively reserved for the owner of SHOP GROS except with the prior written authorization of the company SHOP GROS. Buyers and Sellers of the site may not carry out any reproduction, representation, adaptation, partial or complete transformation, or transfer to another website of any element making up the site. If the site contains links redirecting to others, these links will be provided for information purposes only, without SHOP GROS have no control over the content or data of these sites, consequently, we decline all responsibility in the event of loss or harm resulting from the user of these links. Any reproduction, republication or redistribution of the names or logos, by any means whatsoever without the prior written authorization of their respective owner, is prohibited by law. Failure to comply may constitute an act of counterfeiting involving the civil and/or criminal liability of the user. In accordance with the provisions of the Intellectual Property Code, only the use of the elements making up the site for strictly personal purposes is authorized.

12. Liability and Disclaimers

Due to the open nature of this marketplace and the possibility that errors may occur, we remind you that SHOP GROS only plays an intermediary role between Buyers and Sellers, we are not the owners of the Products sold. As such, SHOP GROS cannot be held responsible in the event of non-compliance by the Sellers with the legal or regulatory provisions to which they are subject. All documents, descriptions and information relating to the products appearing on this site are provided by the seller, SHOP GROS cannot be bound by any guarantee, whether implicit or explicit, concerning in particular the integrity, accuracy, timeliness, availability, reliability or completeness of the information.

13. Modification of the General Conditions

We have the right to revise these Terms and Conditions at any time. To be informed of these possible modifications, we invite you to consult them regularly. You are subject to the terms and conditions in force at the time you use this marketplace. The Conditions are applicable to the Buyer and Seller on the day of their registration on the Marketplace.

14. Partial Nullity

If one or more of the provisions contained in these General Conditions were found to be incorrect, illegal, issued by a competent authority, the other conditions would remain applicable without being affected by this decision.

15. Applicable Law and Jurisdiction

The General Conditions of Sale are governed by French law. Any unsettled dispute between the parties will fall under the exclusive jurisdiction of the Commercial Court of PARIS (France).