THE WHOLESALE PLATFORM FOR FASHION PROFESSIONALSNew Collection At The Best Price!
Avada Classic Shop
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FAQ2022-03-12T15:41:45+01:00
How to add products, order process, knowledge base, etc…2023-01-13T13:02:07+01:00

How to add products, order process, knowledge base, etc…

All sellers can find it in their seller account at the top right > Knowledge Base.

Is the payment secured ?2023-01-23T11:05:27+01:00

Yes, all our payments are secure, Shop Gros as a host facilitates and secures transactions.

During checkout, you may be redirected to your bank or card issuer's website to verify your credit or debit card payment.

Do I have to pay commissions to become a seller?2023-01-23T11:14:39+01:00

No, becoming a seller is free, we only take credit card fees of 1.2% of orders.

How to cancel my order?2023-01-13T13:24:11+01:00

You can always cancel your order as long as the goods have not yet been dispatched by contacting the seller or ShopGros.

In the event that the seller cannot cancel the order:

– the package shipped.

How to change my password?2022-02-02T21:13:02+01:00

You can change the password in your account.

 

 

How to modify my personal data?2022-02-02T12:52:05+01:00

 Log in to your personal account, click on my account and change Your personal information.

 

Can I use your photos?2022-02-02T21:15:58+01:00

You may use the photos only if you purchased these products on Shopgros.com. You can download photos of the products ordered directly from our site.

Problem making my purchases or accessing your site. What to do ?2022-02-02T21:18:37+01:00

You can contact us by using the Contact form, or by telephone, in general, it is an internal server problem that we resolve very quickly.

 

Who we are?2022-02-01T15:41:19+01:00

Shop Gros is the best French B2B marketplace of wholesalers for fashion professionals, a unique site that allows manufacturers, suppliers, distributors and designers to meet.

The after-sales service, am I in charge?2022-02-02T21:21:36+01:00

Yes, as a seller, you are responsible for after-sales services.

How do I manage my orders and deliveries?2022-02-02T21:23:54+01:00

When the order is ready, call your customers for the transport costs and the method of payment by credit card, check, cash, transfer, etc., once the payments have been accepted you can send the packages directly to the customers without going through Shop Gros.

Don't forget to add the carrier's tracking number on the order page so the customer can track their order.

Can I collect or return my order in store?2023-01-23T11:09:45+01:00

Unfortunately not, but you can contact the seller for a possible return to the store.

What are the delivery delays?2022-02-02T21:32:23+01:00

As soon as the package is taken care of by the carrier, delivery in France is made within 24 to 72 hours, European countries between 48 and 72 hours approximately.

For shipments outside Europe, allow between 48 hours and about a week for more distant destinations.

We invite you to consult the shipping times announced by our sellers on the pages of their products.

 

I still have not received my order. What can I do ?2022-02-02T21:35:25+01:00

To do this, simply contact the seller who can inquire with the carriers. Please find the contacts seller information on your order or in their store by Shopgros.com

What are the different delivery methods?2022-02-02T21:50:37+01:00

Our sellers work with international transport (UPS, DPD France, Colissimo, FedEx, Chronopost, Easy Express, 37 Express, Esendeo, Léon Vincent, DHL, GLS, TNT, Besson, Eurotrans, Eagle Star, DBV, Daily Express, Ttom, Dascher, Graveleau, etc.) Seller will contact you when order is ready for freight and payment information.

If you have your own carrier, you can indicate it when placing the order.

What if my order was incomplete or incorrect?2023-01-23T11:11:44+01:00

We invite you to contact the seller and Shop Gros immediately to resolve the problem.

All seller information is listed in their store page on our site.

Can I change my payment method?2023-01-13T13:05:23+01:00

Unfortunately no

How to become a seller on Shopgros.com ?2022-02-02T21:54:43+01:00

To become a seller, complete the form to become a seller.

The account will be activated in approximately 24 business hours if your information is correct.

Why choose Shopgros.com ?2022-02-01T13:57:12+01:00
Sell ​​on Shop Gros is easy and allows our sellers to offer the most varied and competitive products on the market, accessible to buyers in a few clicks.
A quick posting of articles and our sellers gain visibility with a large audience and access to many potential buyers thanks to the exclusive online offers and services that we provide.
Accessible 24/24 and we bring the marketing power of the site.
Do you sell used products?2022-02-01T12:01:48+01:00

No, all products offered on Shopros.com are new.

Can I return goods?2022-02-02T21:57:04+01:00

If you are not satisfied with the goods received, you have the option of making a return.

We invite you to know the seller's return conditions on their product page before placing your order.

Do not hesitate to contact the seller.

 

Where do your products come from?2022-02-02T21:59:14+01:00

A large part of the products are made in China, Italy, Turkey and France.

You also have products made in India, Morocco or Turkey.

You can find the country of manufacture on the product sheet and on the inner label of the product concerned.

Is it possible to change the distribution of packets?2022-02-02T22:00:07+01:00

Items are sold in packages according to the quantity and color determined by the wholesaler seller, it is not possible to modify the quantities.

What if the delivered package is damaged?2022-02-01T10:50:07+01:00

Upon delivery, make sure, if possible, of the condition of the package (packaging and contents). If it is damaged, refuse the package and indicate your reasons for refusal on the delivery note, a document which must be given to you upon delivery or commissioning of the product. Be precise ! If you have not received the delivery note, mention your reasons on the invoice.

Even if the package seems intact, do not hesitate to check its contents in the presence of the delivery person and, if necessary, make reservations on the delivery note.

In case of delivery accepted without reservations, Shop Gros and the seller cannot be held responsible for damage occurring during the transport of goods.

Who are the sellers on Shopgros.com ?2022-02-02T22:02:29+01:00

Our professional sellers are mainly based in France, they are manufacturers or wholesalers who have their own brand.

 

Do you have new products regularly?2022-02-02T22:03:29+01:00

Yes, the update of new products is done every day, subscribe to our newsletter to know the latest trends, as well as promotions. You must register or login to view all products online.

Are the prices indicated on the site identical to those in the wholesaler's store?2022-02-01T13:43:18+01:00

Our sellers undertake to offer you items at the same price as those sold in stores.

If you notice a price difference, do not hesitate to contact us.

My payment has been declined. What can I do ?2023-01-13T13:17:03+01:00

Your order has not been finalized, please consult with your bank.

What is the price of a delivery?2023-01-13T13:15:55+01:00

Shipping costs are calculated based on weight, distance and carrier selected.

How to track my order ?2022-02-02T22:06:39+01:00

Once your order is shipped, you will receive a confirmation email with the tracking number. Or ask the seller directly.

You can also find in your personal account "My Order" the order information and the tracking number that will allow you to track your package.

 

Is it necessary to be a company to become a buyer?2022-02-02T22:09:13+01:00

Yes, Shopgros.com is reserved exclusively for professionals, you must create an account with your SIRET or SIREN number.

What are the different means of payment?2023-01-13T13:14:58+01:00

You can pay by credit card.

What is the minimum purchase?2022-02-02T22:11:48+01:00

The minimum purchase is determined by our sellers, you can find it in their purchase policy. On average are minimum purchases with 100 euros per seller.

Can I get a discount?2022-02-01T13:39:51+01:00

The prices offered by our sellers are very competitive, special promotions and flash sales are regularly organized on our site, above all don't forget to subscribe to our newsletter to take advantage of good deals all year round.

Many suppliers offer discounts based on the amount of the basket as well as promotional codes.

 

How to register on Shopgros.com for the buyer?2023-04-04T10:29:27+02:00

Professional buyer can register on our Save Shape. The account will be activated in approximately 24 business hours.

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